Track your order

Every Lavinem order ships tracked, at no extra cost.

1. Find your tracking number

When your order is dispatched we email you a shipping confirmation containing your tracking number and a direct tracking link. Check your spam folder if you cannot see it.

2. Track it

Paste your tracking number into the carrier's site, or into a universal tracker such as 17TRACK. If your order shipped with USPS you can also track it at usps.com.

3. When tracking has no updates yet

Tracking information can take 3–8 business days to start updating after dispatch. That is normal and does not mean the parcel is lost. Total expected delivery is approximately 9–15 business days from purchase (1–3 processing plus 8–12 transit).

4. Still nothing after 20 business days

Email info@lavinem.com with your order number and we will open an investigation with the carrier. If the parcel cannot be located we will replace it or refund you in full.

5. Marked delivered but not received

Check with neighbours and around the property first, then contact us within 7 days. We will help open a carrier investigation.

Need help?

Email info@lavinem.com · Phone +31 6 87215567. We reply within 12–24 hours on business days.

Business information

Lavinem is a brand of XP Onderneming.

• Company: XP Onderneming
• Chamber of Commerce (KvK): 95426477
• VAT number: NL004771069B24
• Registered address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
• Email: info@lavinem.com
• Phone: +31 6 87215567

The registered address above is an administrative address, not a returns address. Return instructions and the correct return address are issued by our support team after a return is approved.