Shipping & Delivery Policy

Lavinem is committed to clear, accurate and honest delivery information. This page sets out where we ship, how long orders take, and what happens if something goes wrong.

1. Delivery area

We currently ship to addresses within the United States only. Orders with a delivery address outside the United States cannot be processed.

2. Order cut-off time

Daily cut-off: 3:00 PM ET. Orders placed before 3:00 PM ET on a business day (Monday–Friday) begin processing the same day. Orders placed after the cut-off, at weekends, or on public holidays begin processing on the next business day.

3. Order processing time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Processing covers order verification, quality control, packing and preparation for dispatch. Processing time is separate from shipping time.

4. Shipping time

Once processed and dispatched, the estimated transit time within the United States is 8–12 business days (Monday–Friday).

5. Total estimated delivery time

• Processing: 1–3 business days
• Transit: 8–12 business days
• Total: approximately 9–15 business days from the date of purchase

These are estimates, not guarantees. Seasonal demand, carrier delays, logistics capacity, customs procedures, public holidays and high order volumes can all affect delivery timing.

6. Shipping costs

We offer free tracked shipping on all orders within the United States. There are no additional shipping or handling fees at checkout. The shipping rate shown at checkout is named with its delivery window so you can see the expected timeframe before you pay.

7. Tracking

Once your order is dispatched you will receive a shipping confirmation email with your tracking number. You can also track your order at any time at lavinem.com/pages/track-your-order. Tracking updates can take 3–8 business days to appear after dispatch.

8. Split shipments

Orders containing several items may arrive in more than one parcel, and parcels may arrive on different days. You will receive tracking for each parcel.

9. Delivery address responsibility

Orders are shipped to the address given at checkout. Customers are responsible for making sure that address is complete and correct. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

10. Failed delivery

If delivery fails because of an incorrect address or an unsuccessful delivery attempt, the parcel may be returned to the logistics facility. We will contact you to arrange a solution. Additional shipping charges may apply for redelivery where the failure was caused by incorrect address details.

11. Delivery confirmation

Delivery is considered complete once the carrier marks the parcel as delivered. If you have a problem after a confirmed delivery, contact us and we will help open an investigation with the carrier.

12. Import duties

Prices shown at checkout are the total you pay. We do not pass on separate import duties or customs charges to US customers.

13. Contact

Questions about a delivery? Email info@lavinem.com or call +31 6 87215567. We reply within 12–24 hours on business days.

Business information

Lavinem is a brand of LP Brands.

• Company: LP Brands
• Chamber of Commerce (KvK): 99576473
• VAT number: NL004840035B33
• Registered address: Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
• Email: info@lavinem.com
• Phone: +31 6 87215567

The registered address above is an administrative address, not a returns address. Return instructions and the correct return address are issued by our support team after a return is approved.